long, boring carpet rant...
what the hell is wrong with people? is it really THAT difficult for everyone to do their damn jobs?? our little flood problem happened on the 11th and as of now we STILL haven't submitted the claim form (to replace our carpeting) to the state, because getting estimates from carpet stores has proven to be like pulling teeth… really stubborn teeth with roots wrapped around the sinuses!!
first we went to home depot… but as usual there was nobody working in the department we needed
next we went to lowes – they were more helpful but wanted to charge us for the estimates – which is understandable I guess… but I wasn't about to make an appointment for something I was going to be charged for and HOPE that my mother would pay us back – so we left
next we tried a local, independent, family run store (Sam’s last place of employment) he left there on good terms and has faith that they would do a good job – THIS is where we WANT to get the carpet from but we THOUGHT it would be way more expensive than any place else – however since they know us they say they’ll work with us and give us a good deal
see… what we have here and what we want done are not the same thing – aside from the bedroom and bathroom (the only REAL rooms) the main part of our house is basically one long room divided into areas that are pretty much only distinguishable by the furniture - picture this:
the living room area (bottom left) is all carpeted, carpet comes out at the top in a strange cut that goes along the front of the 'breakfast bar' the squiggly line indicates the outer edge of the carpet border... after that is B&W checkerboard vinyl tile that covers the whole rest of the length and the kitchen - to the right (computer/music area) there is a large wool area rug (indicated by the squiggly square)
*the blue indicates the water that came in during the flood
anyway… what we want is carpet straight across – so we need two estimates each from two different places… one giving us the cost to carpet the whole length, from the living room straight through the computer area (NOT including the kitchen, obviously) and the other with what it would cost to replace the existing situation (carpet in the living room & breakfast bar area and a wool area rug in the computer area
sounds pretty simple right?
WRONG!!
first of all the flood happened on a Wednesday night (July 11th) the following Saturday (the 14th) we went carpet shopping and to schedule appointments for estimates - we scheduled an appointment with store A. for Tuesday the 17th
and were told on Monday morning (the 16th) by store B. (another local independent, family run store) that the carpet guy would call that afternoon to schedule an appointment
no call - a long, irritating game of phone tag ensued…
meanwhile store A. never showed up for Tuesday’s appointment and never called to reschedule – they just totally spaced I guess – I didn’t want to go ape shit on them so I waited until Sam got home so he could call them – the front desk said they had no idea the guy had an appointment and that they had sent him on a job in Manhattan all day Tuesday *GAH* and he would call me first thing the next morning (Wednesday the 18th) to reschedule
of course he never did… I didn’t wait for Sam this time, I called and was told he’d call me back that afternoon – he never did (well he claims he did but kept getting a busy signal) wake up people it’s 2007 who the hell gets a busy signal anymore??!!
anyway by then I was pretty pissed off – Store B. never bothers to call back and Store A. doesn’t seem to know what the hell is going on
FINALLY Thursday morning (the 19th) the installer from store A calls (after some more phone tag) and apologizes for the screw up blah blah blah and asks when he can come out – I said ‘whenever’ he said ‘how bout this morning’ – I said ‘GREAT, I have no life, come on down!’ he said ‘I’ll be there between 10 and 11’ and by golly he WAS!! I almost fainted!!
he was very nice and SEEMED to understand exactly what I was saying – which was that this area rug is WOOL (therefore considerably more expensive to replace than the carpet) in other words hopefully carpeting straight across won’t be much different price-wise than replacing the wool area rug
I’m TRYING to get carpet straight through - so I want to be clear that the area rug is WOOL so that when we get the money to replace the existing situation we don’t have too much of a price difference to make up ourselves
he did his measuring and explained to me that because of the weird cut of the living room carpet and the size of the area rug that there really wouldn't be much difference in price between replacing what we have and getting what we want because you have to buy all the material anyway and cut it down to the right sizes so you're really only talking about a 3 foot difference - which was exactly what I wanted to hear, so I was happy!! he said he’d have the estimate in the mail within the next couple days
that afternoon (about 5:15pm) receptionist from store B. FINALLY calls and says she spoke to carpet guy (who obviously couldn’t be bothered to call me himself) and said ‘he can be there between 10 and 12 tomorrow morning (Friday the 20th)
I was shocked at the lack of appointment making… and how it was more like dealing with the phone company or something – like they’ll be here at their convenience and if that doesn’t work for me, then tough shit!!
but this is a small area and I was pretty much out of options so I said ok – I mean after all, what else am I doing? I LOVE waiting around for people to show up who may or may not bother – even though I’m not really going anywhere I still feel like I can’t get involved in doing anything, ya know? I wasn’t about to go out back to do yard work or get up to my armpits in cleaning the bathroom only to have these people knock on the door
I can’t help but wonder what people who have to go to work every day do in situations like this… perhaps you took the day off Tuesday to deal with store A and the fucker never shows… are you supposed to take another day off?? can you get the next day off at the drop of a hat because store B calls at 5pm the night before and says they’ll be here sometime in the late morning?
of course not!!
so in a way I guess I’m fortunate that my schedule is so open but still – these people don’t know that!!
anyway - eventually both guys showed up and did their measurements and sent their estimates – EVENTUALLY although with store A there was a little struggle getting the estimate once they actually came out (they seem to be a bit disorganized)
unfortunately NEITHER estimate called for replacing a WOOL area rug – they both called for making an area rug out of the same carpet they would be laying down in the living room area!! GAH!! GAH!! – DOUBLE GAH!!!!
more phone tag with the idiots at store B (about 4 days worth) resulted in them saying they can’t give us an estimate on replacing a wool area rug unless they know exactly what kind of rug it is – huh? it’s fucking WOOL, ya know that fluffy shit a sheep wears?!?!!! the guy was here… he SAW the rug!! it’s a thick burber-like, oatmeal colored WOOL area rug!!
bzzzt no can do – they have no clue
since the area rug originally came from store A. they were a lot less assholey on the phone… they understood exactly what we were talking about and apologized (said they were working up the difference ‘as we speak’) and would send the estimate out ASAP
that was last Wednesday (the 25th) – I’m still waiting for the revised estimate!!
we figure when we have THAT, we can take it to store B so they know (hopefully) what kind of rug we’re talking about and can revise their estimate too… RIGHT THERE WHILE WE WAIT!!
at this rate, by the time this whole thing gets settled carpet will be obsolete on account of we’re all living in pods on Jupiter
I know I’m a little impatient but come on – what the fuck is going on… THIS is these people’s JOB… it’s all they do ALL day long!! why is it so fucking difficult for them to get it right??
it’s not just them… it’s every business I ever deal with!! particularly where phone calls and or appointments are involved…
N O B O D Y seems to be able to do their damn job!! and it’s always somebody else’s fault – if they could make a career out of passing the buck they’d all be employee of the year, every single one of them!!
it’s just so frustrating!!







